Return Policy

Effective Date: 12 July 2026

At O'Dazzles Farms & Foods, customer satisfaction is important to us. We are committed to supplying fresh, healthy, and high-quality products. If you experience any issues with your order, we will work with you to provide a fair resolution.

Please read this Refund Policy carefully before making a purchase.

1. Perishable Products

Many of our products, including fresh vegetables, fruits, seafood, meat, poultry, and other farm produce, are perishable.

For food safety reasons, we generally do not accept returns on perishable products once they have been delivered.

However, you may qualify for a replacement or refund if:

  • You received the wrong item.
  • Your order arrived damaged.
  • The product was spoiled at the time of delivery.
  • Important items were missing from your order.
  • The product delivered was significantly different from what you ordered.

2. Non-Perishable Products

Returns or refunds for non-perishable products may be considered if:

  • The product is unused and in its original packaging.
  • The item is returned in a resalable condition.
  • The return request is made within 7 days of delivery.

Approval of returns is subject to inspection by O'Dazzles Farms & Foods.

3. Customized Souvenirs

Customized souvenirs, branded gifts, and personalized products are specially produced according to customer specifications.

For this reason:

  • Customized orders cannot be cancelled once production has started.
  • Customized products are generally not refundable or returnable.
  • Refunds or replacements will only be considered if the error was caused by O'Dazzles Farms & Foods (such as incorrect customization, printing errors, or damaged products).

4. Reporting an Issue

If you believe your order qualifies for a refund or replacement, please contact us within 24 hours of receiving your order.

Please provide the following information:

  • Your order number.
  • Your full name.
  • A description of the issue.
  • Clear photographs or videos showing the product and the problem.
  • Any additional information that may assist our investigation.

Requests submitted after the stated reporting period may not qualify for a refund or replacement.

5. Inspection Process

Every refund or replacement request is carefully reviewed.

We may:

  • Request additional information.
  • Ask for photographs or videos.
  • Verify delivery records.
  • Inspect returned products where applicable.

Our goal is to resolve all genuine complaints fairly and promptly.

6. Approved Refunds

If your refund request is approved, we may:

  • Refund the full purchase price.
  • Issue a partial refund where appropriate.
  • Replace the affected product.
  • Provide store credit for future purchases.

The type of resolution will depend on the nature of the issue.

7. Refund Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment method and financial institution.

Please note that processing times may vary.

8. Order Cancellations

Orders may be cancelled before processing or dispatch.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

Customized souvenir orders cannot be cancelled after production has begun.

9. Situations Not Eligible for Refunds

Refunds or replacements will generally not be provided for:

  • Change of mind after purchase.
  • Incorrect products ordered by the customer.
  • Failure to provide accurate delivery information.
  • Products damaged due to improper handling or storage after delivery.
  • Minor natural variations in size, shape, colour, or appearance of fresh farm produce.
  • Delays caused by circumstances beyond our reasonable control, including weather, traffic, or public emergencies.

10. Delivery Issues

If delivery cannot be completed because:

  • The customer is unavailable.
  • The delivery address is incorrect.
  • The customer cannot be reached.

Additional delivery charges may apply before a second delivery attempt is made.

11. Our Commitment

At O'Dazzles Farms & Foods, we are committed to:

  • Delivering fresh and quality products.
  • Providing excellent customer service.
  • Resolving genuine concerns fairly and professionally.
  • Continuously improving our products and services.

Your trust is important to us, and we appreciate the opportunity to serve you.

12. Contact Us

If you have any questions regarding this Refund Policy or need assistance with your order, please contact us:

O'Dazzles Farms & Foods
Phone: 08034514860
Email: info@odazzlesfarmsandfoods.com.ng
Website: https://odazzlesfarmsandfoods.com.ng

We value your confidence in O'Dazzles Farms & Foods and thank you for choosing us as your trusted source for fresh farm produce, quality food supplies, and customized event souvenirs.