Shipping

Effective Date: 12 July 2026

At O'Dazzles Farms & Foods, we are committed to delivering fresh farm produce, quality food supplies, and customized event souvenirs safely and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

We begin processing your order as soon as payment has been confirmed. Most orders are processed within 24 hours during business days.

Processing times may vary during public holidays, promotional periods, or when demand is unusually high.

2. Delivery Areas

We currently deliver to selected cities and locations across Nigeria. Delivery coverage may expand as our logistics network grows.

If your location is outside our regular delivery area, please contact our customer service team before placing your order to confirm availability.

3. Delivery Time

Estimated delivery times depend on your location and the type of products ordered.

  • Within the same city: Same Day or Next Business Day
  • Nearby locations: 1–2 Business Days
  • Other states: 2–5 Business Days
  • Customized souvenir orders: Delivery time depends on production and order quantity.

Delivery estimates are provided as a guide and may vary due to factors beyond our control.

4. Delivery Charges

Shipping charges are calculated based on:

  • Delivery location.
  • Order size and weight.
  • Product type.
  • Delivery method selected.

Applicable shipping charges will be displayed during checkout before payment is completed.

5. Fresh Produce Delivery

Fresh vegetables, fruits, seafood, meat, poultry, and other perishable items are carefully packaged to preserve freshness throughout delivery.

We recommend inspecting your order immediately upon delivery and storing perishable products appropriately.

6. Delivery Attempts

Customers are expected to be available to receive their orders at the delivery address provided.

If delivery cannot be completed because:

  • The customer is unavailable.
  • The delivery address is incorrect.
  • The customer cannot be contacted.
  • Access to the delivery location is restricted.

Additional delivery charges may apply before another delivery attempt is arranged.

7. Order Tracking

Customers may receive delivery updates through email, SMS, WhatsApp, or phone calls, depending on the contact information provided during checkout.

You may also contact our customer service team to check the status of your order.

8. Delays

While we strive to deliver every order on time, delays may occur due to:

  • Heavy traffic.
  • Severe weather conditions.
  • Public holidays.
  • Road closures.
  • Logistics challenges.
  • Government restrictions.
  • Other unforeseen circumstances.

If a significant delay occurs, we will make reasonable efforts to keep you informed.

9. Damaged or Missing Items

Please inspect your order immediately upon delivery.

If you receive:

  • Damaged products.
  • Incorrect items.
  • Missing items.
  • Products that appear spoiled upon delivery.

Kindly notify us within 24 hours and provide photographs where applicable so we can investigate and resolve the issue promptly.

10. Customized Souvenir Orders

Delivery dates for customized souvenir orders depend on:

  • Order quantity.
  • Customization requirements.
  • Production time.
  • Customer approval of artwork or branding.

Estimated delivery dates will be communicated before production begins.

11. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.
  • Providing a valid phone number.
  • Ensuring someone is available to receive the order.
  • Inspecting products immediately upon delivery.
  • Properly storing perishable products after delivery.

12. Contact Us

If you have any questions regarding shipping or your delivery, please contact us:

O'Dazzles Farms & Foods
Phone: 08034514860
Email: info@odazzlesfarmsandfoods.com.ng
Website: https://odazzlesfarmsandfoods.com.ng

Our Promise

At O'Dazzles Farms & Foods, we understand that freshness and timely delivery are essential. We are committed to ensuring that every order reaches you in excellent condition, giving you a reliable shopping experience from checkout to delivery.